Refund Policy
Last updated: January 2026. We aim to be fair and transparent about how refunds work for our services and products.
Overview
Techliphant operates two categories of commercial relationships: custom services engagements (project-based work) and product subscriptions (SaaS / platform access). Refund eligibility depends on which category applies to your purchase.
Custom Services Engagements
All custom development, consulting, AI, ERP, CRM, mobile, cloud, and project-based services are governed by the signed Master Services Agreement (MSA) and Statement of Work (SOW). Refunds are subject to those agreements. Our default position:
- Work delivered and accepted in writing: not eligible for refund.
- Work not yet delivered: refunded on a pro-rata basis if the engagement is terminated for cause attributable to Techliphant.
- Deposits / retainers: refundable only if Techliphant is unable to commence work within the agreed timeline for reasons attributable to us.
- Client-initiated cancellations mid-project: charges apply for work completed to date; unspent retainer balance returned within 14 business days.
Product Subscriptions (SaaS / Platform)
- Monthly plans: pro-rata refund of unused days if a cancellation request is submitted within 7 days of the billing date.
- Annual plans: pro-rata refund of remaining full months (less a 5% administrative fee) if a cancellation request is submitted within 30 days of the annual charge date.
- Enterprise / custom plans: refund terms are defined in the individual agreement and take precedence over this policy.
After the applicable refund window, subscriptions run to the end of the current billing period with no partial refund. Downgrades or cancellations take effect at the next renewal date.
Non-Refundable Items
- Domain registrations and third-party licence fees procured on your behalf.
- Cloud infrastructure or resource costs already incurred (AWS, Azure, GCP, etc.).
- Paid discovery, scoping, or audit engagements once commenced.
- Any deliverable accepted in writing, or where you have begun using the output in production.
- Subscription fees for periods already elapsed beyond the refund window.
How to Request a Refund
Email billing@techliphant.com with the following:
- Your full name and company name.
- Invoice or order number.
- A brief description of the reason for the refund request.
We will acknowledge your request within 2 business days and aim to resolve it within 5 business days.
Refund Method
Approved refunds are returned to the original payment method. Bank transfer / NEFT refunds may take an additional 5–10 business days to reflect, depending on your bank.
Disputes
If you disagree with our refund determination, we will engage in good-faith negotiation to reach a fair resolution. If we cannot reach agreement, the dispute resolution mechanism in the applicable MSA, or failing that, the courts at Pune, Maharashtra (per our Terms of Service), shall apply.
Changes
We may update this policy at any time. The version in effect at the time of your purchase governs your refund rights for that specific transaction.
Contact
Billing and refund questions: billing@techliphant.com. General enquiries: connect@techliphant.com or +91-9156657264 (IST 09:00–19:00).